The Australian Wine Research Institute

Submission of samples

A valid purchase order covering the work requested must accompany the submitted samples. Filling out a purchase order with as much detail as possible will simplify the task of identifying your requirements, and will help us in the timely return of your results.

Samples should be sent to:

Commercial Services
The Australian Wine Research Institute
Hartley Grove, Cnr Paratoo Road
Urrbrae SA 5064

Free freight

Commercial Services offers a free freight service from anywhere in Australia. The free freight service is offered at standard rates. If a faster freight rate is required, e.g. overnight, it will be at the customer's expense. The table below shows a list of current freight companies approved for Commercial Services free freight offer. All services, except that provided by Australia Post, are door to door.

• Freight companies need to be contacted by 9:00am to successfully provide this service.

AWRI Commercial Services FREE Pickup Service – selected regions in SA

Commercial Services is offering a FREE door to door sample pickup service from Barossa Valley, Adelaide Hills, Langhorne Creek and Clare Valley to AWRI Commercial Services. As this is a new service we will be looking to expand into other SA regions in the future. If you are outside of the regions we are currently servicing please call Phil to ascertain if he can pick your samples up.

This Pickup Service does not require any packaging, all you need is to have your labelled samples and purchase order ready for Phil to collect.

To log your pickups please call Phil on 0408 840 679. Pickups are preferred by 5pm the day before. If you can not meet this deadline please call Phil as he may be able to cater to your needs on that particular day.

For using our free pickup service you will be offered an introductory discount of 20% per analysis. To ensure this discount is logged please ensure your purchase order clearly states "AWRI Pickup".

Please print a flyer and display around your office to ensure your company takes advantage of this great service.

Reporting of results

Signed certificates or reports of analysis are faxed to clients upon completion of the work. The original report plus invoice is posted as soon as possible thereafter. Analytical Service will soon move to electronic reporting, which we currently only offer on request

Target response time

Every analysis listed on this website is accompanied by a target response time. All target response times refer to working days. It is an Analytical Service goal to achieve these targets. Urgent work may attract a surcharge. Please contact us to confirm the earliest reporting time and the price for urgent work.

Hold back samples

Samples submitted to the Analytical Service are kept for a minimum of 24 hours once reported. For many different analyses, the Analytical Service retains samples for various time periods, depending on the analysis and the request made by the client. These retained samples are often used for export upgrades and analysis checks.